Privacy Policy

01Definitions

'Personal Data', 'Processing', 'Controller', 'Processor', 'Data Subject', 'Special Category Data', 'Consent', 'Legitimate Interests', 'UK GDPR', 'ICO', 'Customer', 'Service Location', 'Media Content', 'Drone Footage', 'Business Records', and related terms shall have the meanings given under applicable UK data protection legislation.

02Data Controller Details

Rizzy's Jetwash & DIY acts as the Data Controller for customer information processed in connection with pressure washing, exterior cleaning, driveway restoration, patio cleaning, painting, decorating, handyman services, garden maintenance, maintenance services, quotations, marketing and administration.

03Legal Basis for Processing

Personal data may be processed under contractual necessity, legitimate interests, legal obligation, consent, establishment or defence of legal claims, and other lawful grounds recognised under UK GDPR.

04Personal Data Collected

We may collect names, addresses, service addresses, email addresses, telephone numbers, payment records, quotations, invoices, scheduling information, photographs, videos, drone footage, communications, reviews, testimonials, website analytics data, IP addresses, cookie identifiers, complaint records, insurance information and operational records.

05Special Category Data

Customers should avoid providing special category data unless necessary. Where provided, processing will occur only where a lawful basis and condition under UK GDPR and the Data Protection Act 2018 exists.

06Sources of Information

Information may be collected directly from customers, property occupiers, authorised representatives, social media platforms, website enquiry forms, payment providers, insurers, legal advisers, public records and third-party service providers.

07Purposes of Processing

Processing activities include quotations, scheduling, service delivery, customer support, quality assurance, debt recovery, fraud prevention, health and safety, legal compliance, insurance administration, marketing, dispute resolution and business improvement.

08Photography, Videography and Media Recording

We routinely create before, during and after photographs and videos of work areas. Such records may be used for operational evidence, quality assurance, training, insurance claims, dispute resolution and marketing. Customers may withdraw marketing consent, but operational evidence may continue to be retained where lawful.

09Drone Operations

Drone operations shall comply with Civil Aviation Authority requirements. Aerial footage may be collected for inspection, operational planning, evidence gathering, progress documentation and marketing. Reasonable efforts will be made to minimise capture of neighbouring properties and individuals.

10CCTV, Smart Doorbells and Surveillance Systems

During service delivery we may encounter CCTV, Ring doorbells, smart security systems and other recording technologies. Footage may be reviewed where necessary to investigate incidents, verify work completion, defend legal claims, handle complaints or satisfy insurance requirements.

11Social Media and User Generated Content

Interactions through Instagram, Facebook, TikTok, WhatsApp and other platforms may be retained. Reviews, comments, testimonials and user-generated content voluntarily provided may be republished for promotional purposes subject to applicable law.

12Direct Marketing

Marketing communications will be conducted in accordance with PECR and UK GDPR. Consent will be obtained where required. Individuals may opt out at any time. Withdrawal of consent shall not affect prior lawful processing.

13Cookie Policy and Website Tracking

Where a website is operated, cookies may be used for essential functionality, analytics, performance monitoring, security, advertising measurement and user experience enhancement. Visitors may manage cookie preferences through browser settings or consent tools. Analytics providers may collect IP addresses, device identifiers, referral information, session data and usage metrics.

14Automated Tools and Artificial Intelligence

Rizzy's Jetwash & DIY may utilise AI-assisted systems, scheduling software, customer relationship management tools, image processing software and workflow automation systems. No solely automated decisions producing legal or similarly significant effects are made regarding customers.

15Data Sharing

Information may be shared with payment processors, accountants, insurers, software providers, legal advisers, debt recovery providers, regulators, courts, law enforcement agencies and professional advisers where lawful and necessary.

16International Transfers

Where service providers process data outside the United Kingdom, appropriate safeguards including adequacy regulations, International Data Transfer Agreements, contractual safeguards or equivalent measures may be implemented.

17Employee and Subcontractor Confidentiality

Employees, contractors, subcontractors and temporary personnel are required to maintain confidentiality and access personal information only where necessary for legitimate business purposes. Access controls, password protection and internal procedures shall be applied where reasonably practicable.

18Data Security

We implement organisational and technical measures including restricted access controls, secure storage systems, authentication measures, staff awareness procedures, secure communications and incident response protocols.

19Data Retention Schedule

20Subject Access Requests

Individuals may request access to personal information held about them. Requests should be submitted in writing. Identity verification may be required. Responses shall generally be provided within one month unless an extension is permitted by law.

21Rectification, Erasure and Restriction Rights

Individuals may request correction of inaccurate data, deletion where applicable, restriction of processing and portability of eligible information.

22Legal Claims and Debt Recovery

Personal information may be retained, reviewed and disclosed where necessary for debt collection, court proceedings, contractual enforcement, dispute resolution, legal advice, litigation management or recovery of unpaid invoices.

23Insurance and Claims Management

Information may be disclosed to insurers, brokers, loss adjusters, solicitors and experts for claims handling, risk assessment, incident investigation and policy administration.

24Data Breach Response Framework

Suspected breaches will be investigated promptly. Risk assessments will be undertaken and, where required, notifications will be made to affected individuals and/or the Information Commissioner's Office in accordance with statutory requirements.

25Children's Data

Services are not intentionally directed toward children. We do not knowingly collect personal data from children without appropriate lawful authority. If such information is identified, reasonable steps will be taken to address the issue.

26Neighbouring Properties

Exterior cleaning and media recording activities may incidentally capture neighbouring properties, vehicles, boundaries or individuals. Reasonable steps will be taken to minimise unnecessary processing and publication.

27ICO Rights

Individuals have the right to complain to the Information Commissioner's Office. Guidance is available from the ICO website and associated publications.

28Limitation of Liability

Nothing in this Privacy Policy excludes liability that cannot lawfully be excluded. Subject to applicable law, Rizzy's Jetwash & DIY shall not be liable for indirect, consequential, incidental or special losses arising from third-party systems, internet failures, unlawful acts of third parties or events beyond reasonable control.

29Governing Law

This Privacy Policy shall be governed by the laws of England and Wales. Courts of England and Wales shall have jurisdiction subject to mandatory statutory rights.

30Contact Information